Shipments to foreign countries, Currently we only ship to USA addresses. International shipping can add as much as US$12 per yard; making world-wide shipping cost prohibitive. ===============================================================
If you pay by Visa or MasterCard, we can ship to any residential/business Continental US address you choose. If you pay by Paypal we will ship to your confirmed Paypal address only. Submitting an order to The Fleece Lady acknowledges all terms and conditions set forth on our website.
The Fleece Lady offers occasional coupon discounts to our newsletter subscribers and/or on the home page of our website. To receive the discount, the coupon code must be entered during the checkout process. ENTER COUPON CODE in the "HAVE A COUPON?" BOX DURING CHECKOUT. Be sure to press the blue "RECALCULATE" button to apply the discount. Then press the blue CHECKOUT button to continue the checkout process. Sorry, we CANNOT apply a discount manually if you forget to enter the coupon code before your order is finalized.
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Always review the contents in your shopping cart before proceeding to the payment option page. Double check the quantity and items ordered are accurate. Fleecelady.com website is designed to be used by persons age 18 and older. Use of this website warrants you are 18 years of age or older. If you are younger than 18 years of age, you are not authorized to use our online order process. Our regular business hours (we are in California) are Monday through Friday 10:00 am - 4:00 pm Pacific Time.
- The longest length available on cut goods as one continuous piece is a 6 yard cut. Ordering a length longer than 6 yards may require additional shipping due to the dimensional weight of the entire order.
- Usuable width of all fabrics is 2" less (to account for selvage) than fabric width stated on each webpage.
- Not valid for ROT/bolt goods, or orders exceeding a total quantity of 20 yards. Orders over 20 yards total may require additional shipping due to the dimensional size/weight of the entire order.
- Inspect your order upon receipt. If there is an error in goods shipped (incorrect item shipped, flaw or shortage) you must email us at info@fleecelady.com within 5 days of receipt of your shipment. Tracking info provided by our carrier is used as proof of delivery date. Not responsible for errors reported after the timeframe stated has elapsed.
- This offer valid for a limited time and may be withdrawn without notice.
Fabric is cut as one continuous piece (up to 6 yds) unless requested to cut in 2 yard lengths. Use the SPECIAL INSTRUCTIONS area of the order form for this request. Sorry, we do not cut partial yards (ie. 1-1/2 yds, 2-3/4 yds, etc.) The longest length available as one continuous piece is a 6 yard cut. Fleece fabric is bulky and packs best in shorter lengths. If you order 4-6 yards of the same fleece fabric, we encourage you to have us cut the fabric into shorter lengths. For flannel fabric or quilting cotton fabric, we suggest cutting into shorter lengths to minimize wrinkles.
Please note dye lots, especially on solid fleece colors, vary from time to time. The shade you receive in a future order may vary from your initial order. Some images are stock photos directly from supplier catalogs and may differ from actual color of fabric shipped.
Fabrics on this website are not intended for use in Children's sleepwear or robes in sizes 14 and under. Flammable - does not meet standard for the flammability of Children's sleepwear DOCFF 5-74 and US Dept. of Comm. Std DOCFF 3-71. Should not be worn near sources of fire. Licensed designs are for home use only. Usuable width of all fabrics is 2" less (to account for selvage) than width stated on each webpage.
Our Web site is set up to process Continental US deliveries only. APO, FPO, Hawaii and Alaska please refer to the information above.
CA residents must add 8.75% sales tax.
Once your order has been placed, if you have created an account prior to placing your order, you will receive an email confirmation with your order number and the detail of specific items ordered. Please review the 'bill to' and 'ship to' information on the order confirmation. If there is an error in the "bill to" or "ship to" information you typed on your order, we must be notified within 1 business day via email with your updated shipping information. Simply send us an email and include the correct information and your daytime phone number. We are not responsible for misdirected shipments or for any additional / return shipping charges.
Most orders are shipped within 1 - 4 full business days (excludinging weekends and holidays.) Orders placed on weekends are considered as Monday orders. Transit time will add 1 - 7 business days. We make every effort to get your order procesed as quickly as possible. During peak holiday polar fleece season, (Oct-Feb) processing time may fluctuate dependent on volume of orders received.
Simply e-mail ( returns@fleecelady.com ) or call us (909-223-3533) for a return authorization number.
Fleecelady.com will only accept returns:
- If the product is in its original condition; uncut, unsewn & unwashed.
- Returned within 7 days of the delivery date.
- With a valid return authorization number (RA) written on the OUTSIDE of the package.
- Special orders and package deals are not returnable.
- All returned orders must include the original (or copy) packing slip and be shipped postage prepaid.
Return your item addressed to:
The Fleece Lady
12155 Magnolia Avenue unit 4F
Riverside, CA 92503
Refund processing may take up to 2 weeks. A 25% restocking fee will be charged for all returned orders. Shipping/handling is non-refundable. We suggest you send your return with a USPS Delivery Confirmation, as we are not responsible for lost items.
We accept Visa**, MasterCard**, or PayPal through our online store. Please note if you are using a debit card, the amount of your order is immediately deducted as a pending transaction from your checking account. Take a moment to confirm your credit card number, expiration date and the 3-digit CVV Security Code Number on the back of your card BEFORE submitting your order. Your account available balance may reflect multiple deductions if you input the incorrect information. If you are not comfortable sending your credit card information online, we have no alternative method to process your order. Ordering online saves time and takes your items out of inventory once your credit card is processed. **Credit card must be issued by a bank in the USA. Phone and Mail orders are not accepted.
Fleecelady.com has a minimum order of 2 yards per fleece fabric print/solid fleece and is sold by the full yard only. Flurr,cuddle bubble, flannel, quilting cotton and some premium fleece fabric have a 1 yard minimum.
Most orders are shipped within 1 - 4 full business days (excluding weekends and holidays.) Orders placed on weekends are considered as Monday orders. Transit time will add an additional 1 - 7 business days. Most orders are received within 2-3 weeks from the date of your order. We make every effort to get your order processed as quickly as possible. During peak polar fleece season, (Oct-Feb) processing time may fluctuate dependent on volume of orders received.
Each yard of fabric, whether it is solid fleece, printed polar fleece, flannel, cuddle bubble, flurr, or quilting cotton, is cut directly off a large 50-65 yard roll. The Fleece Lady typically doesn't purchase material on a flat folded bolt as you see in a traditional retail fabric store. We purchase fabric wholesale; then pass the savings on to you. All fabric is cut, folded and packaged in the order it was received.
We physically stock what we sell in our warehouse. We update our inventory to reflect orders in process. However, there may be times where orders exceed stock. Fabrics are subject to prior sale or limited quantities. If fabric is out of stock, we will email you and that portion of your order will be canceled. Our shopping cart does not allow you to order an item which is marked "out of stock." We do not substitute an item without your consent unless special instructions were indicated on your order .
TERMS OF USE and LEGAL INFORMATION: Your use of this site or placement of an order indicates acceptance to all outlined customer service policies, terms and conditions of THE FLEECE LADY. If you do not agree to our terms of use, please do not use or website or services. Under no circumstance will fleecelady.com or its employees be liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages.
Material from the fleecelady.com website (including but not limited to text, page design, logos, graphics, icons, images,designs, projects, written instructions, pictures, charts, graphs, logo, images, or patterns) may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed in any way or exploited for any personal or commercial purpose without the express written permission of fleecelady.com
Visiting fleecelady.com, or purchasing products through our site or contacting our customer service department thru the email links on this website acknowledge you are communicating with us electronically. We will also communicate with you via email, or by updating information, pricing or notices on our site. By using this site, you agree that all agreements, disclosures and notices and/or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
YOU'RE SAFE ONLINE! Fleecelady.com utilizes the latest security technology to protect your personal information. All credit card information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. Ordering by phone is no more secure than ordering directly over the internet. Since we are an internet business and do not have the ability to physically swipe your credit card, phone orders are NOT accepted. We never make your personal information available to third party advertisers.
*May ship by alternate carrier at our discretion. Orders over $100 may require signature at time of delivery